Kimberly Shapter is an accomplished Canadian executive and corporate director with over 25 years of experience in the technology and telecommunications industries. She is currently the President and Chief Executive Officer of Rogers Communications, one of Canada's largest telecommunications and media companies. Prior to joining Rogers, Shapter held senior leadership positions at several other major Canadian companies, including BCE Inc., Bell Canada, and Telesat Canada. She is widely recognized for her expertise in strategic planning, operational execution, and customer service.
Shapter is a strong advocate for diversity and inclusion in the workplace. She is the founder of the Rogers Women in Leadership program, which aims to increase the representation of women in leadership positions within the company. She is also a member of the Catalyst Canada Advisory Board, which works to advance women in business.
Shapter is a highly respected leader in the Canadian business community. She has been recognized for her achievements with numerous awards, including the Women's Executive Network's Top 100 Most Powerful Women in Canada award and the Canadian Business Leader of the Year award.
kimberly shapter
Kimberly Shapter is an accomplished Canadian executive and corporate director with over 25 years of experience in the technology and telecommunications industries. She is currently the President and Chief Executive Officer of Rogers Communications, one of Canada's largest telecommunications and media companies.
- Leadership: Shapter is a strong and experienced leader with a proven track record of success in the telecommunications industry.
- Strategy: Shapter is a strategic thinker with a deep understanding of the telecommunications industry and a clear vision for the future of Rogers Communications.
- Innovation: Shapter is committed to innovation and has a strong track record of bringing new products and services to market.
- Customer service: Shapter is passionate about customer service and has a deep understanding of the importance of customer satisfaction.
- Diversity and inclusion: Shapter is a strong advocate for diversity and inclusion in the workplace.
- Board experience: Shapter has a wealth of board experience, having served on the boards of several major Canadian companies.
- Awards and recognition: Shapter has been recognized for her achievements with numerous awards, including the Women's Executive Network's Top 100 Most Powerful Women in Canada award and the Canadian Business Leader of the Year award.
- Role model: Shapter is a role model for women in business and is committed to helping other women achieve success.
These eight key aspects highlight Kimberly Shapter's strengths as a leader, strategist, innovator, and champion of diversity and inclusion. She is a highly respected figure in the Canadian business community and is well-positioned to lead Rogers Communications into the future.
Leadership
Kimberly Shapter's leadership skills have been instrumental in her success in the telecommunications industry. She has a proven track record of success in leading teams and achieving results. For example, under her leadership, Rogers Communications has seen significant growth in both revenue and market share. Shapter's leadership skills have also been recognized by her peers. She has been named one of Canada's Top 100 Most Powerful Women by the Women's Executive Network and was awarded the Canadian Business Leader of the Year award.
Shapter's leadership skills are a key component of her success as a CEO. She is able to motivate and inspire her team to achieve great things. She is also a strong decision-maker and has a clear vision for the future of Rogers Communications. Shapter's leadership skills are an asset to Rogers Communications and will continue to be an important factor in the company's success.
The connection between Shapter's leadership skills and her success is clear. She is a strong and experienced leader who has a proven track record of success in the telecommunications industry. Her leadership skills are a key component of her success as a CEO and will continue to be an important factor in the company's success.
Strategy
Kimberly Shapter's strategic thinking has been instrumental in her success as a CEO. She has a deep understanding of the telecommunications industry and a clear vision for the future of Rogers Communications. This has enabled her to make sound decisions that have benefited the company. For example, under her leadership, Rogers Communications has invested heavily in next-generation networks and services. This has positioned the company well for the future and has helped it to gain market share from its competitors.
Shapter's strategic thinking is also evident in her commitment to innovation. She believes that innovation is key to the future success of Rogers Communications. Under her leadership, the company has launched a number of new products and services, including 5G wireless service and Ignite TV. These new products and services have helped Rogers Communications to attract new customers and grow its revenue.
Shapter's strategic thinking is a key component of her success as a CEO. She is able to see the big picture and make decisions that will benefit the company in the long term. Her strategic thinking has helped Rogers Communications to become one of the leading telecommunications companies in Canada.
The connection between Shapter's strategic thinking and her success is clear. She is a strategic thinker with a deep understanding of the telecommunications industry. Her strategic thinking has enabled her to make sound decisions that have benefited the company. Shapter's strategic thinking is a key component of her success as a CEO and will continue to be an important factor in the company's success.
Innovation
Kimberly Shapter is a strong advocate for innovation. She believes that innovation is key to the future success of Rogers Communications. Under her leadership, the company has launched a number of new products and services, including 5G wireless service and Ignite TV. These new products and services have helped Rogers Communications to attract new customers and grow its revenue.
One example of Shapter's commitment to innovation is her support for the Rogers Venture Capital Fund. This fund invests in early-stage technology companies that are developing new and innovative products and services. The fund has invested in a number of successful companies, including Wattpad, a social storytelling platform, and LEAGUE, a mobile esports platform.
Shapter's commitment to innovation has helped Rogers Communications to become one of the leading telecommunications companies in Canada. The company is constantly investing in new technologies and services, and this has helped it to stay ahead of the competition. Shapter's leadership is essential to Rogers Communications' continued success.
The connection between Shapter's commitment to innovation and her success is clear. She is a strong advocate for innovation and has a proven track record of bringing new products and services to market. This has helped Rogers Communications to become a leader in the telecommunications industry.
Customer service
Kimberly Shapter's commitment to customer service is evident in her work at Rogers Communications. She has implemented a number of initiatives to improve the customer experience, including a customer satisfaction guarantee and a customer advisory board. Shapter also regularly meets with customers to get their feedback and understand their needs.
- Facet 1: Customer satisfaction guarantee
Rogers Communications offers a customer satisfaction guarantee, which states that customers can cancel their service within 30 days for any reason and receive a full refund. This guarantee demonstrates Shapter's commitment to customer satisfaction and her willingness to put her money where her mouth is.
- Facet 2: Customer advisory board
Shapter has established a customer advisory board, which is made up of Rogers Communications customers from all walks of life. The board meets regularly to provide Shapter with feedback on the company's products and services. This feedback helps Shapter to make decisions that are in the best interests of customers.
- Facet 3: Regular meetings with customers
Shapter regularly meets with customers to get their feedback and understand their needs. These meetings help Shapter to stay in touch with the customer experience and to make sure that Rogers Communications is meeting their needs.
Shapter's commitment to customer service has paid off. Rogers Communications has been ranked as one of the top telecommunications companies in Canada for customer satisfaction. This is a testament to Shapter's leadership and her commitment to putting customers first.
Diversity and inclusion
Kimberly Shapter is a strong advocate for diversity and inclusion in the workplace. She believes that diversity and inclusion are essential to the success of any organization. She has implemented a number of initiatives to promote diversity and inclusion at Rogers Communications, including:
- Facet 1: Employee resource groups
Rogers Communications has a number of employee resource groups (ERGs) that support employees from diverse backgrounds. These ERGs provide a safe and supportive environment for employees to connect with each other and to share their experiences. They also work to raise awareness of diversity and inclusion issues and to promote positive change.
- Facet 2: Diversity and inclusion training
Rogers Communications provides diversity and inclusion training to all employees. This training helps employees to understand the importance of diversity and inclusion and to develop the skills they need to create a more inclusive workplace.
- Facet 3: Mentorship and sponsorship programs
Rogers Communications has a number of mentorship and sponsorship programs that support employees from diverse backgrounds. These programs provide employees with the opportunity to connect with senior leaders and to learn from their experiences. They also help to create a more inclusive workplace and to promote the advancement of diverse employees.
- Facet 4: External partnerships
Rogers Communications partners with a number of external organizations to promote diversity and inclusion. These partnerships include organizations that support women in leadership, people with disabilities, and LGBTQ+ employees.
Shapter's commitment to diversity and inclusion has made Rogers Communications a more welcoming and inclusive workplace. The company has been recognized for its efforts by a number of organizations, including the Catalyst Canada Inclusion Index and the Human Rights Campaign.
Board experience
Kimberly Shapter's board experience is a valuable asset to Rogers Communications. She has served on the boards of several major Canadian companies, including the Bank of Nova Scotia, BCE Inc., and the Canadian Imperial Bank of Commerce. This experience has given her a deep understanding of corporate governance and the challenges facing Canadian businesses.
Shapter's board experience has also helped her to develop a strong network of relationships with other business leaders. These relationships can be beneficial to Rogers Communications, as they can provide access to new opportunities and insights.
In addition, Shapter's board experience has given her a valuable perspective on the role of a CEO. She has seen firsthand the challenges and opportunities that CEOs face, and this experience has helped her to become a more effective leader.
Overall, Shapter's board experience is a valuable asset to Rogers Communications. It has given her a deep understanding of corporate governance, a strong network of relationships, and a valuable perspective on the role of a CEO.
Awards and recognition
Kimberly Shapter's numerous awards and recognitions are a testament to her outstanding leadership and contributions to the Canadian business community. These accolades not only celebrate her individual achievements but also reflect the success of Rogers Communications under her guidance.
- Facet 1: Recognition of leadership excellence
Shapter's awards, such as the Canadian Business Leader of the Year award, recognize her exceptional leadership qualities. Her ability to inspire teams, drive innovation, and deliver results has been instrumental in Rogers Communications' success.
- Facet 2: Champion for diversity and inclusion
Shapter's commitment to diversity and inclusion has been widely recognized. Her efforts to create a more inclusive workplace at Rogers Communications and her advocacy for women in business have earned her the respect of her peers and industry leaders.
- Facet 3: Role model for aspiring leaders
Shapter's success and recognition serve as an inspiration to aspiring leaders, particularly women in business. Her journey and achievements demonstrate that with hard work, determination, and a commitment to excellence, it is possible to break barriers and reach the highest levels of leadership.
- Facet 4: Positive impact on Canadian business
Shapter's leadership and contributions to Rogers Communications have had a positive impact on the Canadian business landscape. Under her guidance, Rogers has become one of the leading telecommunications companies in the country, providing essential services and driving economic growth.
In conclusion, Kimberly Shapter's numerous awards and recognitions are a reflection of her exceptional leadership, commitment to diversity and inclusion, and positive impact on the Canadian business community. These accolades not only celebrate her individual achievements but also highlight the success of Rogers Communications under her guidance.
Role model
Kimberly Shapter is a role model for women in business because of her success as a CEO and her commitment to diversity and inclusion. She is the first woman to lead Rogers Communications, and she has been recognized for her leadership with numerous awards, including the Women's Executive Network's Top 100 Most Powerful Women in Canada award and the Canadian Business Leader of the Year award.
Shapter is committed to helping other women achieve success. She is the founder of the Rogers Women in Leadership program, which aims to increase the representation of women in leadership positions within the company. She is also a member of the Catalyst Canada Advisory Board, which works to advance women in business.
Shapter's role as a role model is important because it shows other women that it is possible to achieve success in business. She is a visible example of a successful woman in a leadership position, and she is committed to helping other women achieve their goals.
The connection between Shapter's role as a role model and her success as a CEO is clear. Her visibility as a successful woman in business helps to break down barriers for other women and encourages them to pursue their own careers in business. Her commitment to helping other women achieve success also creates a more diverse and inclusive workplace, which benefits Rogers Communications as a whole.
FAQs About Kimberly Shapter
Kimberly Shapter is a highly accomplished Canadian businesswoman and the current President and CEO of Rogers Communications, one of Canada's largest telecommunications and media companies. Her leadership and commitment to diversity and inclusion have earned her widespread recognition and made her a role model for women in business. This FAQ section addresses some common questions and misconceptions about Kimberly Shapter and her career.
Question 1: What are Kimberly Shapter's key leadership qualities?
Shapter is known for her strategic thinking, operational execution, and customer-centric approach. She is also a strong advocate for diversity and inclusion in the workplace.
Question 2: What are some of Shapter's notable achievements?
Under Shapter's leadership, Rogers Communications has seen significant growth in revenue and market share. She has also led the company's investments in next-generation networks and services, positioning Rogers for future success.
Question 3: How has Shapter promoted diversity and inclusion at Rogers Communications?
Shapter is the founder of the Rogers Women in Leadership program and a member of the Catalyst Canada Advisory Board. She has implemented a number of initiatives to create a more inclusive workplace, including employee resource groups, diversity and inclusion training, mentorship and sponsorship programs, and external partnerships.
Question 4: What awards and recognition has Shapter received?
Shapter has been recognized as one of Canada's Top 100 Most Powerful Women by the Women's Executive Network and has received the Canadian Business Leader of the Year award.
Question 5: Why is Shapter considered a role model for women in business?
As the first woman to lead Rogers Communications and a strong advocate for diversity and inclusion, Shapter serves as an inspiration to women aspiring to leadership positions.
Question 6: What is Shapter's vision for the future of Rogers Communications?
Shapter envisions Rogers Communications as a leading provider of next-generation networks and services, delivering exceptional customer experiences and driving innovation in the Canadian telecommunications industry.
In summary, Kimberly Shapter is a highly respected leader with a proven track record of success in the telecommunications industry. Her commitment to diversity and inclusion, coupled with her strategic vision, has made her a role model for women in business and a driving force behind Rogers Communications' success.
Transition to the next article section: Kimberly Shapter's journey and achievements provide valuable insights for aspiring leaders and organizations seeking to foster diversity and inclusion in the workplace.
Tips by Kimberly Shapter
Kimberly Shapter, the renowned President and CEO of Rogers Communications, has shared valuable insights and tips for leaders and organizations seeking to achieve success. Here are some key pieces of advice from her:
Tip 1: Embrace diversity and inclusion.
Shapter emphasizes the importance of fostering a diverse and inclusive workplace where all individuals feel valued and respected. This leads to a more engaged and innovative workforce, driving organizational success.
Tip 2: Foster a growth mindset.
Encourage employees to embrace challenges and learn from their experiences. A growth mindset promotes continuous improvement and adaptability, which are essential for navigating the ever-changing business landscape.
Tip 3: Focus on customer experience.
Shapter believes that delivering exceptional customer experiences is paramount. By understanding and meeting customer needs, organizations can build strong relationships and drive loyalty.
Tip 4: Invest in innovation.
Shapter advocates for investing in research and development to stay ahead of the competition. Innovation fuels growth and allows organizations to meet the evolving demands of the market.
Tip 5: Practice ethical leadership.
Shapter stresses the importance of ethical decision-making and transparency in leadership. By acting with integrity and accountability, leaders gain the trust and respect of their teams and stakeholders.
Tip 6: Embrace technology.
Shapter recognizes the transformative power of technology. Organizations that leverage technology effectively can improve efficiency, optimize operations, and enhance customer experiences.
By following these tips, leaders and organizations can create a positive and productive work environment that fosters innovation, inclusivity, and long-term success.
Transition to the article's conclusion: Kimberly Shapter's insights offer a valuable roadmap for businesses and individuals seeking to achieve excellence in today's competitive market. Embracing diversity, innovation, and customer-centricity can lead to sustained growth and success.
Conclusion
Kimberly Shapter's journey as a leader in the telecommunications industry offers valuable lessons for individuals and organizations alike. Her unwavering commitment to diversity and inclusion, customer-centric approach, and strategic vision have been instrumental in Rogers Communications' success.
Shapter's emphasis on embracing a growth mindset, investing in innovation, and practicing ethical leadership provides a roadmap for organizations seeking to thrive in the modern business landscape. By fostering a culture of inclusivity, adaptability, and innovation, businesses can create environments where employees can reach their full potential and drive organizational success.
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